Ride-hailing app Tada to introduce new cancellation fee, increase compensation cap on cleaning fees
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Local ride-hailing app Tada will be implementing a $3 cancellation fee and increasing the cleaning fee compensation cap.In a Facebook post on Wednesday (March 11), the National Private Hire Vehicles Association (NPHVA) said that the new initiatives are a resuRide-hailing app Tada to introduce new cancellation fee, increase compensation cap on cleaning fees
Local ride-hailing app Tada will be implementing a $3 cancellation fee and increasing the cleaning fee compensation cap.In a Facebook post on Wednesday (March 11), the National Private Hire Vehicles Association (NPHVA) said that the new initiatives are a result of ongoing engagements between Tada's management and the National Trades Union Congress-affiliated union.Based on the updated terms, Tada drivers will receive a $3 compensation if they have been en route for at least three minutes and are within 500m of the pick-up point when a ride is cancelled. «This is a positive step towards recognising the effort drivers make when travelling to pick up passengers and get cancelled upon,» said NPHVA.The $3 fee will also apply if the rider cancels or does not show up to the pick-up point after the driver arrives.Additionally, Tada will be increasing the cleaning fee compensation cap to $150 to «better reflect prevailing market rates» and help ensure that drivers receive «more appropriate compensation» for such incidents.The union said: «NPHVA will continue to voice the concerns of the drivers on the roads.»














