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Adil Khawaja and Peter Ndegwa are presiding over what many Kenyans now see as a troubling decline at Safaricom, a company that was once the gold standard of reliability and customer trust. Under their leadership, service quality has visibly deteriorated, custSafaricom’s Slow Drift: How Fuliza Debt, Failing Service and the “My One App” Gamble Are Testing Kenyan Trust
Adil Khawaja and Peter Ndegwa are presiding over what many Kenyans now see as a troubling decline at Safaricom, a company that was once the gold standard of reliability and customer trust. Under their leadership, service quality has visibly deteriorated, customer complaints have grown louder, and key decisions from the rollout of the “My One […] The post Safaricom’s Slow Drift: How Fuliza Debt, Failing Service and the “My One App” Gamble Are Testing Kenyan Trust appeared first on Kenya Today. Read more











